Support
How can we help?
Your answer is most likely below. If not, write to us.
Does the game cost anything?
No. Solitaire is free. Apart from the optional Premium membership, nothing is sold for real money.
Do I need an account?
No. You can play right away, even offline. To join the leaderboards, earn silver and keep your progress, sign in with your Google or Apple account.
Will I lose my progress if I change phones?
No. Sign in with the same Google or Apple account and your silver, avatars, tables and Premium membership come back.
What does Premium give me?
Forced ads go away, a Premium mark appears next to your name and the Premium avatars unlock. It lasts one year, it is a single payment and it does not renew automatically. It gives no advantage in play or on the leaderboard.
What happens when Premium ends?
A few days before it ends we let you know with a letter in the game. When it expires the Premium features switch off. You can buy another year whenever you like.
How do I get a refund for Premium?
The App Store or Google Play takes the payment, so refunds are requested through the store. Once a refund is approved, Premium is removed from your account.
Why isn’t my score on the leaderboard?
Only games won online with a signed-in account count. After our server verifies the result, the leaderboard updates within a minute.
Can I buy silver?
No. Silver is earned only by playing. It cannot be turned into real money or sent to another player.
How do I delete my account?
Delete it from Settings in the game, or e-mail us. The data of a deleted account is erased for good, apart from what the law requires us to keep.